Go2Zero Strategies is a woman-owned, small business serving Southern California. Go2Zero provides Zero Waste services to the businesses and multi-family complexes in downtown Los Angeles as part of the NASA Services, Inc. recycLA franchise zone award. Go2Zero is looking for enthusiastic members to join our team effective immediately.

Zero Waste Specialists (ZWS) will be full-time employees of Go2Zero Strategies, working on a project associated with the City of Los Angeles Solid Waste & Recycling Franchise System. Zero Waste Specialists will service the downtown zone assigned to NASA Services, Inc., and work to educate businesses and multi-family complexes on the franchise system requirements.

Zero Waste Specialists will educate customers about how best to recycle at their business or apartment complex, monitor their performance, and ultimately assist to maximize the amount of recycling at each business.

ESSENTIAL RESPONSIBILITIES

  • Coordinate with, schedule, meet with, and sign up customers in the recycLA Program (trash, recycling, organics)
  • Explain and educate customers about the recycLA Program
  • Provide logistical account support including, but not limited to: setting up contracts and overseeing accounts; increasing/decreasing service; identifying problem areas; determining container types, sizes, frequency and locations; establishing collection schedules; and identifying employee training needs
  • Handle client communications, conflict resolution, and compliance on client deliverables
  • Conduct regular and ongoing business and multi-family site visits, perform waste assessments and determine appropriate service levels for trash, recycling and organics
  • Prepare and maintain accurate records and reports
  • Advise and support customers in setting up their internal recycling programs
  • Educate customers on waste reduction techniques, reuse and food rescue
  • Participate in public education and outreach activities
  • Educate customers on the latest recycling regulations (i.e. AB 1826, AB 341, etc.)
  • Utilize outreach software to maintain and update customers’ accounts
  • Provide field observation notes for company reports, presentations, and social media outreach
  • Troubleshoot logistical and operational challenges
  • Work with other departments: Customer Service, Operations

QUALIFICATIONS

  • Valid driver’s license
  • High School Diploma or equivalent required
  • Ability to effectively manage client relationships
  • Bilingual a plus (i.e. Korean, Japanese)
  • Ability to perform physical requirements of the position with or without reasonable accommodations
  • Physical ability to walk in the field for extended periods of time to visit customers
  • Interact effectively with individuals from diverse social, cultural, and economic backgrounds
  • Zero Waste experience or training a plus

GENERAL SKILLS

  • Persuasive sales acumen, persistence and determination
  • Superb customer service, social and communication skills, on the phone and in person
  • Ability to assess challenges, creative trouble-shooting, and ability to address difficult customers
  • Good team player, collaborative and supportive of others on the team
  • Passion for environmental conservation and sustainability
  • Ability to maintain professionalism and positive attitude in challenging situations
  • Effectively engage with diverse audiences, establish trust, credibility and confidence
  • Listen to and build customer relationships, increase customer satisfaction and ensure commitments are met, both to customer and to program
  • Proficient with MS Word and Excel

Salary: $40,000 to $45,000 per year, plus excellent company benefits package.

Job Type: Full-time, salaried exempt

Location:

  • 728 S Hill St Ste 500, Los Angeles, CA 90014

APPLY NOW: https://www.indeed.com/job/zero-waste-specialist-969dc21cb1c3b8aa?from=iaBackPress